Order Cancellation Policy

At Veleory, we understand that sometimes you may need to cancel or change your order. We're here to make that process simple and transparent. 

 

Cancellation Timeframe 

You may request to cancel or modify your order within 12 hours of placing it. 
 After 12 hours, your order may already be processed or shipped and can no longer be changed or canceled. 

 

How to Cancel an Order 

To cancel or change your order: 

  1. Contact us as soon as possible at contact@veleory.com

  1. Include your order number and the reason for cancellation or change 

If your order hasn't been processed yet, we’ll confirm the cancellation and issue a full refund to your original payment method. 

 

Orders Already Shipped 

If your order has already been shipped, it cannot be canceled. In this case: 

  • Please wait for delivery 

 

Pre-Orders or Backorders 

Pre-orders or items on backorder may be canceled at any time before they are processed or shipped. Please reach out for assistance. 

 

Veleory’s Right to Cancel Orders 

We reserve the right to cancel any order due to: 

  • Payment issues 

  • Stock unavailability 

  • Suspicious or fraudulent activity 

In such cases, customers will be notified immediately and refunded in full. 

 

Need Help? 

Have questions about your order? 
 Email us anytime at contact@veleory.com — we’re here to help!